Frequently Asked Questions

Everything you need to know about your BIOAQUA beauty journey.

Are BIOAQUA products authentic and safe for all skin types?

Yes, we guarantee 100% authentic BIOAQUA products sourced directly. While our products are formulated with natural ingredients, we recommend a patch test for sensitive skin before full application.

What are the shipping charges across Pakistan?

We offer a flat shipping rate of PKR 199 nationwide. However, you can enjoy free delivery on all orders above PKR 3,000.

How long will it take to receive my order?

Orders within Karachi are typically delivered within 24-48 hours. For other cities across Pakistan, delivery usually takes 3 to 5 working days.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery services across Pakistan to ensure a secure and convenient shopping experience for our customers.

What is your return and exchange policy?

We offer a 7-day return policy for damaged or incorrect items. Please ensure the product remains sealed and unused in its original packaging to qualify for a refund or exchange.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment.