Returns & Exchanges

BIOAQUA Pakistan is committed to your satisfaction, offering a 7-day return policy for products that are damaged, defective, or incorrect upon delivery. To maintain hygiene standards in the beauty industry, all returned items must be unopened, unused, and in their original packaging.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via WhatsApp or email within 7 days of receiving your order, providing your order number and photos of the item.

• 2.
  Verification Process

  Our quality assurance team will review your claim and provide approval for the return if the product meets our eligibility criteria.

• 3.
  Pack and Ship

  Securely pack the item in its original box and ship it back to our designated warehouse address provided by our support representative.

• 4.
  Refund or Exchange

  Once the returned product is inspected and approved, we will process your exchange or issue a refund to your original payment method within 5-7 business days.